Terms of use and shipping

We ship our products anywhere in the world. International shipping is always free with a purchase of 100€ or 100$ or more. We ship our products by registered mail with the company Correos. Our delivery times vary from 5 to 20 days depending on the type of product, the existence of stock if any, or the volume of work. We always try to ship as fast as possible within our possibilities. In exceptional cases that require a fast delivery, we work with Correos Express or Zeleris 24/48 hours. When the shipment is delivered, the customer will receive an email with all the tracking information. Registered mail includes two delivery attempts. If there is no one at home at the time the letter carrier is going to deliver the order, he will leave a "delivery receipt" in the customer's mailbox. With this receipt and the ID card, the customer must go to the corresponding post office (in the case of domestic shipments) or to the corresponding state postal company office (in the case of international shipments) to pick up the order within 15 days (all this is reflected in the "delivery notice" left by the letter carrier in the mailbox), if after these two delivery attempts the package is not received, it will be returned to the sender. The charge for the new shipment, should this happen, will be borne by the customer.

In accordance with European E-Commerce regulations, the consumer will have a period of 14 days to cancel and return an order of a remote purchase, except in cases of custom-made or personalized products, such as: works of art, signed and numbered limited edition prints and books, ceramics, or custom-printed textile products. Lingerie is non-returnable for hygiene reasons. In Cachorro Lozano we strongly believe in a fluid communication with the customer, if you have any questions or suggestions please write us to contacto@cachorrolozano.com. We work with many orders every month and it is normal that from time to time, some inconvenience occurs because we can not control everything and we work with different companies for production or shipping. In that case, do not hesitate to write us by email at the address mentioned above, I will also be happy to assist you on my Instagram @cachorrolozano.

Cachorro Lozano offers the sale of its products on this website to final consumers, understanding as final consumer any natural person who buys in shop.cachorrolozano.com any product for purposes other than business, commercial or professional activities. If you want Cachorro Lozano products for a purpose other than the final consumer please contact us at contacto@cachorrolozano.com Regarding the intellectual property rights, as it appears in the Official State Bulletin in Article 17, the exploitation rights of the work correspond solely and exclusively to the author, in this case Cachorro Lozano. The Spanish Intellectual Property Law specifies that the purchase of the work grants the buyer the ownership of the physical support containing the work, but does not acquire under any circumstances the intellectual property (copyright and author's rights) of the work itself. Its reproduction and distribution is an exclusive right of the author, protected by intellectual property law.

We work every day to do better and improve the shopping experience, and this takes time and effort. Thank you very much for your patience.

LOVE WITH PRIDE, LIVE WITH PRIDE, FIGHT WITH PRIDE

XXCachorro Lozano